Refund policy

Return & Refund Policy

At Pure Shine Supplies, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns:

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must:

• Be unused and in their original condition.
• Be returned in the original packaging.
• Include all accessories, manuals, and documentation (if applicable).

Non-Returnable Items:

The following items cannot be returned:

• Customized or personalized products.
• Clearance or final sale items.
• Products that have been used, damaged, or altered after delivery.
• Health and hygiene products that have been opened or used.

Damaged or Incorrect Items:

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue promptly.

Refunds:

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges:

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping:

Customers are responsible for return shipping costs unless:

• The item was damaged upon arrival.
• The wrong item was shipped.
• The product is defective.

Contact Us:

If you have any questions regarding returns or refunds, please contact us through our website's contact page.

Thank you for choosing Pure Shine Supplies.